|
Möbius Partners has revolutionized how IT departments manage their service and support contracts by creating MP SupportLink™, an online data management portal.
With MP SupportLink™ you can easily track all of your IT vendor contracts, warranty expirations, license management and license transfers for decommissioned systems.
Finally, a way to track all your support contracts and technology assets through one automated system It’s a fact. Contract management is a tedious process. And let’s face it, most companies still track their computer hardware and software licenses manually. This leads to inefficient filing systems, out of date spreadsheets and piles of paper files that are difficult to locate and manage.
Wouldn’t it be great if you had a flexible online system that keeps tabs on all the hardware you’ve purchased, including all support contracts? You can. With MP SupportLink™, you can track all your hardware by serial numbers, plus manage all your IT vendor contracts, warranty expirations, software license management and transfers for decommissioned systems – all from one central location.
MP SupportLink is your 24-hour online data management portal. CUSTOMER CASE STUDY
PROBLEM:
A fast-growing financial services company needed a way to centralize all of its service and support contracts.
SOLUTION:
MP SupportLink provided an online, centralized location to track all contracts.
Today, this financial services leader now easily tracks hundreds of contracts, and has access to the system 24/7. It provides their engineers with one place to quickly find a detailed view of their support contracts. They can go online and the information is right there. The engineers just type in the system name or inventory number and the information pops up. “Very helpful when a system is down at 3 a.m.”
In addition, MP SupportLink helps track expiration dates so when your contracts come up for renewal, they can be processed in a timely manner.  Log in and easily track all your support contracts from one central location.
CUSTOMER CASE STUDY
PROBLEM:
A large company with many locations across the U.S. had an issue with departmental disconnect.
Its data centers, procurement department and engineers were simply not communicating with each other. Server information was kept in separate spreadsheets at separate locations, without a central database incorporating all of them.
SOLUTION:
With MP SupportLink, everyone started speaking the same language.
MP SupportLink provided a central location to track all of their servers, current configurations, IT vendor contracts, warranty expirations and software license management agreements. All departments began working together because they now had a common database to share information. 
Track order information, servers, workstations, anything with a serial number from any location.
A WORD ABOUT SUPPORT
When you’re buying equipment, you’re buying support. It is simply a good investment. Unfortunately, expensive prepaid support and contracts sometimes don’t talk to each other when it comes time to renew. If your hardware goes off contract, then the support is extremely expensive. That’s why you need MP SupportLink. Even if you have the most sophisticated and organized system, you don’t always know what is in your data center. MP SupportLink lets you put all of your contracts in the same place at the same time so you can easily track them.
FREQUENTLY ASKED QUESTIONS
Is MP SupportLink customizable?
Yes. We created MP SupportLink in response to our customers’ requests, so we are flexible in creating a portal that fits a company’s specific needs.
Have you under-budgeted for support because you have trouble tracking which support contracts are set to expire?
With MP SupportLink, that’s not an issue, because all contracts are tracked online in one secure location.
Are you dealing with broken equipment after hours?
With MP SupportLink, you’ll be able to access the information you need (serial number, support agreement ID numbers, etc.) 24 hours a day. It can help track and keep inventory of any manufacturer. If your asset has a serial number, we can track it.
Are you unsure of what you own and where it is?
MP SupportLink can easily provide you a snapshot of what’s in
your data center so that you can make accurate decisions on future IT initiatives.
PRICING & AVAILABILITY
MP SupportLink is available now! Pricing varies based on your unique environment. Call today for an online demo. 888.834.5531 |
